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Marriage & Family Health Center
Continuing Education Program


Workshop Grievance Procedure
 

Marriage & Family Health Center (MFHC) is fully committed to conducting all activities in strict conformance with the American Psychological Association's Ethical Principles of Psychologists. MFHC will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Continuing Education Program Administrator, Ruth Morehouse, Ph.D.

While MFHC goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which require intervention and/or action on the part of the Continuing Education Program Administrator or an officer of MFHC. This procedural description serves as a guideline for handling such grievances.

When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.

  1. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The Continuing Education Program Administrator will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
  2. If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the Continuing Education Program Administrator will mediate and will be the final arbitrator. If the participant requests action, the Continuing Education Program Administrator will:
    1. attempt to meet participant’s requests if feasible
    2. provide a credit  or partial for a subsequent workshop or
    3. consider a partial or full refund of the workshop fee if alternative methods do not resolve issues.
    4. Actions 2b and 2c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.
  3. If the grievance concerns MFHC CE program, in a specific regard, the Continuing Education Program Administrator will attempt to arbitrate.
Please contact the following to submit a complaint, or if you have additional questions:

 

Marriage & Family Health Center

2922 Evergreen Parkway, Ste. 310
Evergreen, CO 80439
Phone: 303 670-2630
Fax: 303 670-2392